Term Of Services
TERMS OF SERVICE
Luxe Frame & Co. LLC
1. Agreement to These Terms
Welcome to Luxe Frame & Co. LLC ("Luxe Frame & Co.," "Company," "we," "our," or "us").
These Terms of Service ("Terms") govern your access to and use of our website, online store, products, services, and all purchases made through our website or any marketplace where our products are offered, including but not limited to Etsy, Facebook Shops, Instagram Shops, and other authorized sales platforms.
By visiting our website, creating an account, placing an order, uploading photographs, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you may not use our Services.
2. Company Information
Luxe Frame & Co. LLC
Columbus, Indiana, United States
Email:
luxeframeco@luxeframeco.com
Business Hours:
Monday–Friday
(Except Holidays)
3. Eligibility
To purchase from Luxe Frame & Co., you represent that:
- You are at least 18 years old; or
- You are using our Services with permission from a parent or legal guardian.
- You have legal authority to enter into binding contracts.
- All information you provide is truthful and accurate.
We reserve the right to refuse service to anyone at our sole discretion.
4. Scope of Services
Luxe Frame & Co. specializes in personalized products including, but not limited to:
- Custom Photo Magnets
- Personalized Keepsakes
- Holiday Magnets
- Wedding Magnets
- Baby Announcement Magnets
- Save-the-Date Magnets
- Family Magnets
- Memorial Magnets
As our business grows, we may introduce additional personalized products and services. These Terms apply to all products unless otherwise stated.
5. Custom Products
Nearly every item sold by Luxe Frame & Co. is made specifically for the customer.
Because products are individually manufactured using customer-provided photographs and personalization requests, each item is unique.
Minor variations may occur between the digital preview and the final printed product due to:
- Monitor calibration
- Screen brightness
- Printer calibration
- Material characteristics
- Manufacturing tolerances
These variations are considered normal and do not constitute defects.
6. Customer Photo Uploads
Customers may upload photographs through:
- Our website
- Etsy
- Facebook Marketplace
- Social media messaging
- Other approved submission methods
By submitting any photograph, image, logo, artwork, or design, you certify that:
- You own the image; or
- You possess all necessary licenses and permissions to reproduce it.
You further represent that your uploaded materials do not violate:
- Copyright law
- Trademark law
- Privacy rights
- Publicity rights
- Any applicable law
You agree to indemnify Luxe Frame & Co. LLC from any claims arising from unauthorized use of submitted materials.
7. Limited License
For the sole purpose of fulfilling your order, you grant Luxe Frame & Co. LLC a non-exclusive, worldwide, royalty-free, temporary license to:
- Receive
- Store
- Resize
- Crop
- Edit
- Manufacture
- Reproduce
your submitted photographs and artwork.
This license automatically terminates once your order has been completed and any applicable record-retention period has expired, except where retention is required by law or necessary to resolve customer service issues.
Ownership of your photographs remains with you.
8. Image Quality
Customers are solely responsible for ensuring uploaded images are:
- High resolution
- Properly focused
- Correctly oriented
- Free from excessive compression
- Suitable for printing
Luxe Frame & Co. LLC is not responsible for poor print quality resulting from:
- Low-resolution photographs
- Blurry images
- Screenshots
- Dark photographs
- Excessively compressed files
- Pixelated uploads
If we determine that an image appears unsuitable for production, we may contact you before manufacturing; however, we are not obligated to do so.
9. Image Editing
To properly manufacture your product, we may:
- Crop photographs
- Resize images
- Adjust brightness
- Adjust contrast
- Adjust saturation
- Remove minor background imperfections
- Optimize files for printing
These adjustments are performed solely to improve production quality and do not constitute custom graphic design services unless specifically purchased.
10. Prohibited Content
Luxe Frame & Co. LLC reserves the right to reject or cancel any order containing material that includes, but is not limited to:
- Copyright infringement
- Trademark infringement
- Pornographic content
- Child exploitation material
- Hate speech
- Terrorist content
- Graphic violence
- Defamatory material
- Illegal content
- Harassment
- Threats
- Fraudulent documents
- Counterfeit identification
- Images violating another person's privacy or publicity rights
If an order is canceled for prohibited content, any refund will be issued at our sole discretion, less any non-recoverable processing fees where permitted by law.
11. Orders and Acceptance
All orders placed with Luxe Frame & Co. LLC are considered offers to purchase and are subject to acceptance by the Company.
An order is not considered accepted until one or more of the following occurs:
- Payment has been successfully processed.
- Required photographs and customization information have been received.
- Production has begun.
- A shipment confirmation has been issued.
We reserve the right, at our sole discretion, to refuse, limit, or cancel any order for reasons including, but not limited to:
- Product availability
- Pricing errors
- Suspected fraud
- Unauthorized payment activity
- Incomplete customer information
- Violation of these Terms
- Submission of prohibited content
- Technical errors
If an order is canceled before production begins, any payment collected will generally be refunded to the original payment method.
12. Order Accuracy
Customers are solely responsible for reviewing all order information before submitting an order, including:
- Shipping address
- Billing information
- Product selection
- Quantity
- Personalization details
- Uploaded photographs
- Spelling
- Dates
- Names
- Colors
- Design selections
Once production begins, changes may no longer be possible.
Luxe Frame & Co. LLC is not responsible for customer-approved errors.
13. Pricing
All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Prices are subject to change without prior notice.
Pricing errors caused by:
- Software issues
- Marketplace synchronization
- Human error
- Third-party integrations
do not obligate Luxe Frame & Co. LLC to honor an incorrect price.
If an incorrect price is discovered before shipment, we may:
- Cancel the order,
- Request payment of the correct amount, or
- Offer the customer the option to cancel.
14. Payment
Payment is required in full before production begins.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Etsy Payments
- Other payment methods offered during checkout
Payments are securely processed by third-party payment providers.
Luxe Frame & Co. LLC does not store complete credit card information on its servers.
15. Taxes
Applicable sales taxes will be collected where required by law.
International customers are responsible for any:
- Import duties
- Customs fees
- VAT
- GST
- Brokerage fees
- Government taxes
imposed by the destination country.
These charges are not included unless expressly stated during checkout.
16. Gift Cards
Gift cards issued by Luxe Frame & Co. LLC:
- Have no cash value except where required by law.
- May not be redeemed for cash.
- Are non-refundable.
- Cannot be replaced if lost or stolen unless required by law.
- May only be redeemed through approved sales channels.
Gift cards may be subject to additional terms provided at purchase.
17. Production Times
Current estimated production time is:
2–5 business days
Production begins after:
- Payment clears,
- Photos are received,
- Personalization details are confirmed.
Production estimates exclude:
- Weekends
- Federal holidays
- Carrier delays
- Weather events
- Supply chain disruptions
- Force majeure events
Production estimates are not guarantees.
18. Rush Production
Where available, customers may purchase expedited production.
Rush production affects manufacturing priority only and does not guarantee carrier delivery dates unless expressly stated.
19. Shipping
Luxe Frame & Co. LLC primarily ships through:
- USPS
We may also utilize:
- UPS
- FedEx
- DHL
- Other regional carriers
depending upon:
- Destination
- Customer request
- Package size
- Delivery requirements
- Carrier availability
20. Shipping Options
Available shipping options may include:
- Standard Shipping
- Priority Shipping
- Express Shipping
- Overnight Shipping
Availability depends on:
- Customer location
- Carrier availability
- Order size
- Production schedule
Selecting Overnight Shipping does not reduce production time unless Rush Production is also offered and purchased.
21. Delivery Estimates
Carrier delivery estimates are provided for convenience only.
Luxe Frame & Co. LLC is not responsible for delays caused by:
- USPS
- Customs inspections
- Weather
- Labor strikes
- Natural disasters
- Transportation interruptions
- Government actions
- Carrier operational issues
Delivery dates are estimates, not guarantees.
22. International Orders
We proudly serve customers worldwide.
International customers acknowledge that deliveries may be delayed by:
- Customs processing
- International transportation
- Local postal services
- Import regulations
Customers are responsible for ensuring the ordered products comply with local laws and regulations.
23. Customs Duties
International orders may incur:
- Customs duties
- VAT
- Import taxes
- Brokerage fees
- Government assessments
These fees are solely the customer's responsibility.
Orders refused due to unpaid customs charges may not qualify for a refund.
24. Risk of Loss
Ownership and risk of loss transfer to the customer once the package has been accepted by the shipping carrier.
Although we will assist customers in filing carrier claims when appropriate, Luxe Frame & Co. LLC cannot guarantee reimbursement for packages lost, delayed, or damaged while in transit.
25. Lost Packages
If tracking indicates a package has been lost, customers should contact us promptly at luxeframeco@luxeframeco.com.
We may:
- Open a carrier investigation,
- Assist with insurance claims,
- Offer a replacement at our discretion, or
- Provide another resolution where appropriate.
26. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Luxe Frame & Co. LLC is not responsible for packages delivered to an address provided incorrectly by the customer.
If an order is returned to us due to an incorrect address, the customer may be responsible for additional shipping charges before reshipment.
27. Order Cancellation
Orders may be canceled before production begins.
Once production has started, cancellations generally cannot be accepted because personalized products cannot be resold.
Approved cancellations may be subject to payment processing fees or other non-recoverable costs where permitted by law.
28. Return Policy
Because every product is custom-made specifically for each customer, all sales are considered final.
We do not accept returns or exchanges due to:
- Change of mind
- Ordering the wrong item
- Customer spelling errors
- Incorrect personalization submitted by the customer
- Dissatisfaction with uploaded image quality
- Minor color variations
- Personal preference
29. Damaged or Incorrect Orders
If a customer receives:
- A damaged product,
- A manufacturing defect, or
- The wrong item,
the customer must notify Luxe Frame & Co. LLC within 14 days of confirmed delivery.
Customers may be required to provide:
- Order number
- Photographs of the damage
- Packaging photographs
- Shipping label photographs
- Additional information reasonably requested
If the claim is approved, Luxe Frame & Co. LLC may, at its discretion:
- Replace the product,
- Repair the product where practical,
- Issue store credit, or
- Refund the purchase price.
30. Marketplace Orders
Orders placed through third-party marketplaces—including Etsy, Facebook Shops, Instagram Shops, or similar platforms—remain subject to these Terms of Service in addition to the applicable marketplace's own policies.
Where a conflict exists between these Terms and a marketplace's mandatory consumer protection requirements, the applicable marketplace rules or governing law will control to the extent required.
31. Customer Accounts
Customers may purchase products by creating an account or by using guest checkout.
Customers who create an account agree to:
- Maintain accurate account information.
- Keep login credentials confidential.
- Notify us immediately of any unauthorized access.
- Accept responsibility for all activity occurring under their account.
Luxe Frame & Co. LLC is not responsible for losses resulting from unauthorized use of your account caused by your failure to safeguard your login credentials.
We reserve the right to suspend or terminate accounts used in violation of these Terms.
32. Email Communications
By creating an account, placing an order, or subscribing to our mailing list, you consent to receive emails from Luxe Frame & Co. LLC, including:
- Order confirmations
- Shipping updates
- Customer service communications
- Product announcements
- Promotional offers
- Company news
- Holiday sales
You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link contained in our emails.
Operational emails relating to existing orders may continue to be sent even if you opt out of marketing communications.
33. Reviews and User Content
Customers may voluntarily submit:
- Product reviews
- Testimonials
- Comments
- Photographs of purchased products
- Social media tags
- Feedback
By submitting such content, you grant Luxe Frame & Co. LLC a non-exclusive, worldwide, royalty-free, perpetual license to:
- Display
- Reproduce
- Publish
- Modify for formatting purposes
- Share
- Promote
such content in connection with our business.
You retain ownership of your original content.
We reserve the right to remove any review or submission that is unlawful, abusive, misleading, fraudulent, or otherwise violates these Terms.
34. Intellectual Property
All content owned by Luxe Frame & Co. LLC, including but not limited to:
- Company name
- Logos
- Trademarks
- Product designs
- Website design
- Product photographs
- Marketing materials
- Graphics
- Icons
- Videos
- Text
- Software
- Digital downloads
is protected by applicable intellectual property laws.
No portion of our website or content may be copied, reproduced, distributed, or commercially exploited without our prior written permission.
35. Customer-Submitted Intellectual Property
Customers retain ownership of photographs and other materials they upload.
Except for the limited production license described in these Terms, Luxe Frame & Co. LLC claims no ownership interest in customer-submitted content.
36. Copyright Complaints
If you believe content appearing on our website infringes your copyright, please submit a written notice including:
- Your name and contact information
- Identification of the copyrighted work
- Identification of the allegedly infringing material
- A statement that you have a good-faith belief the use is unauthorized
- A statement that the information provided is accurate
- A statement made under penalty of perjury that you are authorized to act on behalf of the copyright owner
- Your physical or electronic signature
Copyright notices should be sent to:
Luxe Frame & Co. LLC
Email:
luxeframeco@luxeframeco.com
We reserve the right to remove allegedly infringing material while an investigation is pending.
37. Third-Party Services
Our Services may integrate with third-party providers, including but not limited to:
- Shopify
- Etsy
- Meta/Facebook
- PayPal
- Stripe
- USPS
- UPS
- FedEx
Luxe Frame & Co. LLC is not responsible for the practices, security, availability, or policies of third-party providers.
Your use of those services is governed by their respective terms and policies.
38. Privacy
Your use of our Services is also governed by our Privacy Policy.
The Privacy Policy explains how we collect, use, disclose, and safeguard personal information.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
39. Security
While we employ commercially reasonable safeguards to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, Luxe Frame & Co. LLC cannot guarantee absolute security of any information transmitted to or stored by our systems.
40. Availability of Service
We strive to maintain uninterrupted access to our website and Services.
However, we do not guarantee that our website will always be available or error-free.
Service interruptions may occur due to:
- Maintenance
- Software updates
- Hosting outages
- Cybersecurity incidents
- Internet disruptions
- Force majeure events
41. Disclaimer of Warranties
To the fullest extent permitted by applicable law, all products and services provided by Luxe Frame & Co. LLC are offered on an "as is" and "as available" basis.
We disclaim all warranties, whether express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy
- Availability
- Reliability
Nothing in these Terms limits any warranty that cannot legally be disclaimed under applicable law.
42. Limitation of Liability
To the fullest extent permitted by law, Luxe Frame & Co. LLC, its members, managers, officers, employees, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of our Services or products.
This includes, without limitation:
- Lost profits
- Lost business opportunities
- Loss of data
- Emotional distress
- Business interruption
- Shipping delays caused by third parties
Where liability cannot be excluded, our total liability shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, this section applies only to the extent permitted by law.
43. Indemnification
You agree to defend, indemnify, and hold harmless Luxe Frame & Co. LLC and its owners, officers, employees, contractors, affiliates, successors, and assigns from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
- Your breach of these Terms;
- Your misuse of the Services;
- Your violation of applicable law;
- Your infringement of any third party's intellectual property, privacy, or other legal rights; or
- Your submission of unauthorized or unlawful content.
44. Governing Law
These Terms and any dispute arising from or relating to them shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles.
45. Dispute Resolution
Before filing any legal action, you agree to contact Luxe Frame & Co. LLC and make a good-faith effort to resolve the dispute informally.
If the dispute cannot be resolved through informal negotiations, the parties agree that any legal action shall be brought exclusively in the state or federal courts located in Indiana, and each party consents to the personal jurisdiction and venue of those courts.
Nothing in this section limits any non-waivable consumer rights provided by applicable law.
46. Force Majeure
Luxe Frame & Co. LLC shall not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Severe weather
- War
- Terrorism
- Civil unrest
- Labor disputes
- Government actions
- Epidemics or pandemics
- Supply chain interruptions
- Transportation failures
- Utility outages
- Cyberattacks
Performance shall be suspended for the duration of the force majeure event.
47. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
48. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.
Any waiver must be in writing and signed by an authorized representative of Luxe Frame & Co. LLC.
49. Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any additional policies referenced on our website, constitute the entire agreement between you and Luxe Frame & Co. LLC regarding your use of our Services and supersede all prior or contemporaneous understandings relating to the subject matter.
50. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Updated Terms will become effective upon posting to our website unless otherwise stated.
Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms.
For material changes, we may provide additional notice where required by law.
51. Contact Information
Questions regarding these Terms of Service may be directed to:
Luxe Frame & Co. LLC
Columbus, Indiana, United States
Email: luxeframeco@luxeframeco.com