Refund Policy

At Luxe Frame & Co. LLC, every product is custom made and personalized specifically for each customer. Because our products are manufactured using customer provided photographs and customization requests, we generally cannot accept returns or offer refunds once production has begun.

Please review the following policy before placing your order.

Personalized Products

Due to the personalized nature of our products, all sales are considered final. We do not accept returns or provide refunds for:

  • Change of mind
  • Ordering the wrong item
  • Incorrect information or spelling submitted by the customer
  • Low-quality or low-resolution photos provided by the customer
  • Minor color variations caused by screen or printer differences
  • Customer preference after receiving the completed product

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 calendar days of the confirmed delivery date.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging (if applicable)

Once your claim has been reviewed and approved, Luxe Frame & Co. LLC may, at our sole discretion:

  • Replace the product at no additional cost;
  • Repair the product where practical;
  • Issue store credit; or
  • Provide a full or partial refund to the original payment method.

Exceptional Circumstances

While personalized products are generally non-refundable, we understand that unforeseen situations may arise. At our sole discretion, Luxe Frame & Co. LLC may approve refunds, replacements, or other accommodations in exceptional circumstances, including but not limited to:

  • Carrier-confirmed loss of a package that cannot be resolved through the shipping carrier;
  • Significant manufacturing defects not caused by customer-provided files or information;
  • An error made by Luxe Frame & Co. LLC during production or fulfillment;
  • Other unique situations where providing a replacement, store credit, or refund is determined to be fair and appropriate.

Approval of one exception does not obligate Luxe Frame & Co. LLC to approve future requests under similar circumstances.

Order Cancellations

Orders may be canceled only before production begins.

Once production has started, cancellation requests generally cannot be accommodated because materials and labor have already been committed to creating your personalized product.

Shipping Costs

Original shipping charges are non-refundable unless the refund is the result of an error made by Luxe Frame & Co. LLC.

If a replacement is approved due to our error, we will cover the cost of shipping the replacement item.

Refund Processing

Approved refunds will be issued to the original payment method. Depending on your financial institution, refunds may take 5–10 business days (or longer) to appear on your account after processing.

Contact Us

If you believe you qualify for a replacement or refund, please contact us as soon as possible.

Luxe Frame & Co. LLC


Customer Support Email:
luxeframeco@luxeframeco.com

We strive to respond to all customer inquiries within 1–2 business days.